Today I purchased a new compact refrigerator for the office as I thought it would make it better for everyone. I pretty much knew what I was going to buy ahead of time before I went into the store as I did my research days before. Upon entering the store and pretty much prepared to buy the item in question, one of the store’s employee approached me to see if I needed help.
The only real question I had was the shipping options as the item was semi big, but at the same time the office location was only about 4 blocks away and I couldn’t justify paying them $50 to ship it. Instead, they told me that they were willing to simply wheel it out to my location right at that moment with no charge. I was definitely impressed by the service. That placed me in a generous mood as in most types of stores like this the employees are often evaluated in some ways on how much they can sell and I even saw pamphlets everywhere for additional service add-ons. In these cases, I am personally more inclined to purchase something to help the person as long as the add-on truly adds some kind of value at a reasonable price.
To my surprise, the person never even offered or suggested any additional items or services to me. I was thinking how that was too bad as I would have probably purchased whatever it was that they recommended as they had my trust. In the end I felt like tipping the person $10 but knew that a lot of people could actually get in trouble taking tips. I know a lot of people would say that they hate it when they can’t just buy things without being offered additional things, but for me I know that people are simply doing their job and you never know if you may have missed something important.
Rejection can be a scary thing I suppose, but you never know if you don’t ask. This can definitely hold true especially if you are say trying to build up partnerships with people to grow your business in order to generate more revenue.