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Thinking AliExpress Caused My Credit Card To Be Compromised

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Well this was a surprise as I was simply doing my regular bill payments with my credit card. For some reason it kept getting declined and I was presented with messages such as “Financial Institution Response: Declined.” So to me it was obviously blocked for whatever reason and therefore I went ahead and contacted the bank. As usual the automated process asks you to enter your number over the phone followed by the pound sign. This is the first time I heard a message afterwards where the voice message said “We need to talk to you about your account.”

The live representative informed me that someone attempted to use my credit card six times on a transaction I had no idea about. So, the procedure is to terminate the card and a new one would be issued. I was trying to think hard how this would be possible as I haven’t had problems for years and I usually use it in the same places all the time. I was then thinking back last year and literally the only new place I decided to make a purchase with my credit card was from the site Aliexpress.com. Normally I would be extremely hesitant to shop with vendors in foreign countries. All that news about how Alibaba and its IPO success along with a sales event made me curious to try it as a consumer.

Of course this isn’t concrete proof that my credit card number got stolen as a result of that site, but I track all of my spending diligently and that was literally the only new company I made a purchase with. So the timing is a little too coincidental I think. One good thing I thought was how efficient the credit card’s security system is in blocking unauthorized and suspicious transactions to create the flag.

Looks like I will be down a few days without my main credit card. Be interesting if others have experienced a similar situation after making a purchase with Aliexpress.




54 Comments to Thinking AliExpress Caused My Credit Card To Be Compromised

  • Hi there,
    Last week I experienced the same thing: My bank called to inform me that my visa had been compromised. Oddly, my daughter also had her card compromised two months ago… The only retailer we had in common is Aliexpress (I used it for the first a few weeks ago after she introduced me to it, as she has made several purchases on that site). I also have no way to confirm this, it’s just a suspicion. In speaking to my bank rep he informed me that sites starting with http are not as secure as those starting with https. So my conclusion is that Aliexpress is vulnerable to hackers.

    Emanuela Verzella 9/17/2015 6:07 am
  • Interesting to hear I am not the only one then. I think your process should have been the same where the company used the service Escrow for payments.

    Alan Yu 9/18/2015 9:54 pm
  • same here.
    Two days after making my first purchase on aliexpress, visa called and told me they are canceling my card for Suspected fraud.

    elad 9/28/2015 6:38 am
  • Two days? Wow, whoever got your number really doesn’t waste time.

    Alan Yu 9/28/2015 9:38 pm
  • Same here.

    A few weeks after my first purchase in AliExpress my bank alerted me about the fraud; a lot of charges happened to my credit card for more than USD1,000. Luckily the bank blocked the transactions.

    I always use a different CC for online shopping, and AliExpress was the only site I had used the compromised CC, so yes, without any doubt my CC was compromised at AliExpress.

    Jose 10/17/2015 3:54 am
  • I bought pair of Janoskis for 25 bucks and my bank called me 2 hours later that there had been another 2 transactions of 5 and 3 bucks for some weird korean or chinese hotels and they also told me that this would be just the beginning… others would be much higher so they blocked my card and gave me a new one a repayed the losts

    Tomas 11/1/2015 7:53 am
  • AliExpress was the only place that I used this particular card in about a year. I didn’t want to use my normal card as I was a bit hesitant due to them not having PayPal. Two weeks later there were four fraudulent transactions on my card.

    Kate 11/11/2015 3:54 pm
  • I was actually very tempted today to buy something during its Single Day event with a brand new credit card to see if the same thing could be replicated in terms of the card getting compromised. Maybe I should have since this sounds like a pretty prominent issue for others too.

    Alan Yu 11/11/2015 10:29 pm
  • Same thing happened to me. Used my card and my info had three transactions stolen a week later. Aliexpress is a major no no for me anymore.

    Terry 11/20/2015 5:16 am
  • Within 6 hours of using my card on AliExpress (a secondary card I rarely use) it was breached and used several times to attempt purchase during the night. My issuer called me immediately and had shut the card down already. No losses but s lot of attempts

    Jb 11/30/2015 3:21 am
  • i purchase 2 products last week from aliexpress from my husband debit card.. and today i was just reading messages on my husband mobile and go through bank message that somebody purchase 3 items worth 700 rand and i was suddenly shocked .. whats happening.. tommorow i will defintely check the issues with bank ..unfortunately i read that messages in night … 😢

    u.j 12/2/2015 1:31 pm
  • My card was compromised after a week. This may be intentional to not issue a refund to you for unreceived goods so Ali can keep it in escrow. My card was declined after many online electronics orders in the US as well as Dr. Payments. Apparently so.ebody used it to pay their Medical bill. So much for no trail. Like OP I only use my card at big secure US companies and never have this issue. Till aliexpress.

    Chris 12/25/2015 3:48 pm
  • I do not have concrete evidence, but as many of you have stated, Ali was the only non-normative transaction I had made about a month ago. Just a few days ago, my card had been compromised and one hotel charge went through and two more were attempting to clear–also Korean hotels. Although the similarities may be coincidental, it is worth being cautious. This is the first time in the 20 years that I have had a debit card that my debit card has been compromised. It is unsettling to say the least.

    Judy 1/13/2016 12:53 pm
  • I’d also like to add that my caution towards using the online marketplace is unfortunate, because I did receive my orders as described. Not sure that ordering from them again, would be worth the risk, however.

    Judy 1/13/2016 12:58 pm
  • My business cards have had two fraud charges from Aliexpress.

    dave 1/20/2016 11:36 am
  • Same thing happned to me today, over 2500$ are gone 🙁 i hope i can get those money back. Never gonna use aliexpress again.

    Demitha Madushan 2/8/2016 5:50 am
  • Definitely a problem on Aliexpress side from what I am reading. Only card I use for them… Shopping on Aliexpress for almost 1 year, never saved my card number on there site. Didn’t matter, looks like my number was sold to or hacked by some Frenchies based on the type of attempted transactions as the CSR told me. My new card will be here in a day.

    Pylo 3/30/2016 6:22 am
  • Same thing happened to me. Had the same card for 4 years, purchased a single item on AliExpress and a month later I got the call that my card has been compromised and over $1,000 in fraudulent charges had been made. At first I didn’t make the connection to the AliExpress purchase, but then I noticed that 5 of the fraudulent charges were made on AliExpress and it all made sense.

    Will never be doing business with them again. Clearly they are either willingly selling credit card information or there is a major security hole in their system.

    Jared 3/30/2016 7:05 am
  • They didn’t waste any time with my credit card information. Within minutes of making my first ever transaction on the site, additional charges for about USD350 were popping up from Bestbuy.com, Walmart.com, and some other sites.

    Michael 4/14/2016 1:38 am
  • I started ordering from aliexpress a little under a year ago and my credit card was compromised in sept (I thought it was part of the Walmart photo centre scandal), then low and behold my new cc number was compromised again last night. I can only assume it’s aliexpress as this has happened twice in less than a year and it’s the only site I’ve started ordering from in the last 12 months. No more aliexpress for me

    Jennifer 5/17/2016 2:39 am
  • I recently had a rather different, but equally troubling experience with Ali Express. I placed an order through them, and my bank approved the funds ready for release. I then received messages from Ali Express stating that their company had declined the transaction for ‘security reasons’. They subsequently invited me to rectify the issue by providing them with PDFs of my passport or driving licence, bank statement and card statement. Such information would of course significantly compromise my security, leaving me wide open to both financial and identity fraud. I do wonder how many other people receive such requests from them, and worryingly, how many acquiesce.
    .

    Angela 6/15/2016 8:11 pm
  • Oh, omitted to mention that they also asked me to submit an image of my card!

    Angela 6/16/2016 8:10 am
  • I was use my credit card many time with aliexpress almost 7 months and no problem. Until today I got a message from bank account that I my credit card was use to pay something in big amount , I so surprise because it wasn’t me.Then I realize shold be someone hacked my credit card from aliexpress.

    Kwan 6/21/2016 6:06 am
  • me too. the only place i had my debit card info stored was paypal and aliexpress. obviously its not paypal, so it should be aliexpress. my bank account got zeroed out. how dumb of me.

    lcc 6/30/2016 12:22 pm
  • Exactly the same experience x 3 = I know, I did not want to believe it, loved the aliexpress free shipping – BUT, 3rd time around I only used the new card number on aliexpress and it took 1 week for charges in California grocery stores (I do not live the the US) to alert the Visa team and they shut down the card again. NO more Aliexpress for me – so lame!

    MH 6/30/2016 1:31 pm
  • The same sad experience here. Credit Card on Aliexpress misused, I have lost about USD 800 and if the card issuer did not block it, it could have been much more. No security protection, no willingness to solve any problem Aliexpress is responsible for. Aliexpress never again!

    Marek Kolman 7/13/2016 7:40 am
  • Yep. I used the site a few years ago to save some money on otherwise expensive christmas crap for my kids. It was quite obvious when the 4x $180 charges coming through were labeled Hong Kong. It was reversed, but I received a box of the UGLIEST Oakley sunglasses in the mail 2 months later…that said made in the USA on them! Lol

    They’re retaining your info for slow seasons apparently.

    mr fakename 8/3/2016 12:29 pm
  • Same here, 2 days after making my first purchase I experienced my first Identity Theft. There were suddenly 20 transactions of around $40,000. Luckily they bank and I both saw it right away while they were still in the authentication phase. Avoid Aliexpress.com like the plague. The prices are good, but it probably isn’t worth it until they get better security.

    J K 8/8/2016 9:57 am
  • Same here, just over the weekend, they decided to go on a shopping spree buying junk from Oriental Trading Company, and other stupid purchases.

    What really gets me, is the fact that they don’t even bother to think who they may be effecting. People have kids, and they would rather waste it on party garbage. Every time me or my family decides to buy something from China, something like this always happens.

    Adam 8/22/2016 5:46 pm
  • first time using aliexpress and after two days my card was declined went to my bank and my card was blocked because of suspicious activity people try 3 times in different parts of the world to buy stuff…
    i buy lots of things on the internet never had a problem until I used aliexpress

    marc 9/15/2016 10:39 am
  • Same experience. 🙁 Have only used my card at 3 places in the past few months. 2 of them are local, that I visit weekly (grocery stores), and the last is Aliexpress… I mainly use Paypal for every online order. I ordered from Aliexpress 7 times in 1 week and the day after my last purchase I got a call from the fraud department. They list the items I had purchased and turned out someone purchased almost $500 worth of stuff from a store, the day of my last purchase. But the kicker was that it wasn’t even on my account when I tried to check out my transactions, only the things I know I purchased. So they know how to hide the transactions from accounts.

    Naja 9/16/2016 9:15 pm
  • After years of orders at Aliexpress (London) my card finally got compromised the same day after two orders. Just about 50 USD went for a crappy order at Pizza Hut (London). Did a chargeback and blocked the card. I never was in London in my life.

    Dan 9/27/2016 9:19 am
  • Yes, I had a credit card fraud alert (small charge, same amount credited, then $500+ charge). Credit card alerted me, will cancel and issue new cards. I believe it’s from Ali Express order that I placed a few days ago. Done shopping there.

    Me 9/28/2016 11:36 am
  • My first experience shopping with aliexpress and my card number was stolen and attempted to charge $100 twice. my bank blocked it, but of course it is a weekend, and I cant get a new card til monday. Im really disappointed, since the site seems to have good deals. Wish they would implement paypal.

    Julia 10/1/2016 3:03 pm
  • That thing happend also to me . After i have bought from aliexpress another 2 unauthorized payments was done to a company in Beijing. Luckly I had only around 100 euros in the bank account. I contacted aliexpress by their chat and they keept asking questions about the transactions. Suddenly the lady asked my card number and I refuze to give it to her. So i think they are a gang of thiefs, specialized on internet fraude

    Bobo 10/7/2016 7:28 am
  • happened to me too! first time i used aliexpress and BAM, i am compromised

    linda linda 10/14/2016 8:23 am
  • Happened to me last week. Two days after I ordered off AliExpress they sent me an email saying the purchase order was cancelled and then the charges started appearing in NY.

    Rob 10/26/2016 7:26 am
  • I tried to buy a jacket yesterday…but after entering the otp code I was informed that your payment is unsuccessful…the issuer has declined your payment etc etc…that was my second atm card I use that only for online shopping…but now after reading people’s cmment I m feeling very afraid…did they stole my money???I don’t know… tomorrow I will have to chek my bank blance

    gee ta 12/14/2016 2:22 am
  • Wow, I’m so glad that I found this article because I was thinking about purchasing an item on Aliexpress with my debit card.

    Anna 12/15/2016 2:15 pm
  • I’very used 2x different credit cards on aliexpress and both of them have consequently been subject to fraudulent use, which was immediately flagged up by my bank. Since I stopped buying from them, i’ve had no issues with my replacement card. I won’t buy from them again until they let you use PayPal.

    Steve 1/4/2017 11:47 am
  • Recently I made 3 purchases on Aliexpress and my ban blocked my card after two days saying there were some odd transactions (five consecutive) in the UK for large amounts. Strange I reside in Sri Lanka. This leads me to be a bit suspicious about Aliexpress too. It’s only after my purchase from Aliexpress that I experienced this fraud after almost 15 years of owning a credit card. I have made several online payment over the years and this has never happened to me. I am now waiting for the Arrival of my new card. I think to be on the safe side, I will not make further purchases on Aliexpress.

    Mano 1/17/2017 10:49 pm
  • The day after using Aliexpress my bank rang to say they had detected two possible fraudulent transactions on my card. They were fraudulent, so my card had to be cancelled. I have had no trouble with PayPal over many years so it looks like it is safer to stick to Ebay. Lucky the Commonwealth Bank are on the ball!

    Gamil 3/8/2017 1:19 am
  • I have been using my credit card for online shopping in my country around two years. It has been not more than several months I have been introduced to AliExpress. I have used other China/Hong Kong based websites before without any problem. This morning​, I woke up by sms from my bank that my card is used for cash withdrawal from USA, Arizona!! I don’t think this is a coincidence.

    Levent 5/7/2017 3:11 am
  • My Mastercard was hit a couple of weeks after my purchase on AliExpress. It is the only new site I’ve used, so it is probable this site is vulnerable.

    Reneeb 5/23/2017 12:00 pm
  • Just bought from Ali Express 2 days ago for the first time. My debit card has been fruadulently charged 313.50 U.S. I will have to cancel the card. Wish I had seen this blog beforehand!!

    Reynelda 7/5/2017 7:23 pm
  • one month after a purchase on aliexpress I got an sms notification from my card issuer to call in for clarification of an attempted purchase on a poker site. I usually only ever use my card on trustworthy sites or pay through paypal. some research brought me here and I am now pretty convinced that alipay is seriously compromised.

    michael 7/25/2017 4:10 pm
  • I made over 200 purchases on aliexpress in last 2 years.

    Today it gets crazy. I got several attempts of charging the card, from US. I blocked the card.

    Best protection is if you have sms service. Immediately after attempt you got sms and react.

    Jake 10/16/2017 10:24 pm
  • Hello,

    This happened to me to, I lost $250 dollars. I am suspecting the exact moment my credit card information was leaked was at the moment of providing them a picture of my card to them for their “security verification purposes”.

    I made the mistake to provide to them complete pictures of my card. As others have pointed out, I do not have concrete evidence but this is the only moment where my card information could have been compromised.

    I constantly have to make purchases on Alexpress with many cards and the only that have been compromised so far was the one for which I provided pictures of my entire card for their verification. For the other cards that I hace used with them, either they did not requested me to do the card verification or I provided partial pictures of my card where not all the numbers can be seen. Anyone from the people that have commented above suspecting this was the problem?

    Best regards,

    Gabriel 10/26/2017 1:43 am
  • I only used my card on aliexpress and 500 in charges

    Noki 11/12/2017 1:57 pm
  • They tried to subtract 642 chinese yuan from my creditcard but since there wasn’t that much on it it didn’t work. This was 5 days after a purchase on aliexpress!

    Patriek 12/1/2017 2:55 am
  • Similar experience as other posters. Bought a defective product and had to go thru aliexpress dispute process. They agreed with me and rufunded my money within 4 days. Two days later, the charges began. I can’t help but feel it was related to the dispute with the seller and/or purchase on aliexpress.

    David 1/1/2018 5:48 pm
  • A friend of mine experienced the same thing a few days ago. I bought from there a few months ago, but haven’t lost any money (yet). Card is blocked for internet buys, but I’ll ask my bank to cancel it. Never Ali express again.

    Kent 1/19/2018 11:15 pm
  • Have you advised Aliexpress of the problem,as it is probably one of their employees, be careful how you advise them, speak directly to the manager

    Don 1/23/2018 10:13 pm
  • Same thing here. Fraudulent charges on two different cards within 4 months. It’s pretty obvious that AliExpress/AliPay is not secure, and that cards used there are being stolen somehow and resold. I’ve learned my lesson. I like shopping there, but from now on I will be using more secure payment methods like prepaid cards or one-time-use card numbers available from only some card issuers.

    FR 2/17/2018 9:22 am

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