Recently there is a web hosting service that I will no longer need that is set to expire in a little over 45 days. Rather than waiting, I sent in a support ticket to give the company a heads up notice to make sure there is not going to be any reoccurring billing afterwards. Since about two days ago I havenâ€™t even received any acknowledgment from the company.
I was then researching a bit online about the company and was surprised to see that so many people have had difficulties closing their accounts. Upon investigating too, apparently the company required a 30 days notice to actually cancel the account. As a result, many customers were on an annual billing plan and hence they would get billed for the year again.
Some of these were long time customers too where the only reason they were canceling was because they had no need for the service anymore as well. That then raised topics on how companies that make it this difficult for you to cancel services should make you think twice about signing up.
Because of what I read I am actually documenting everything just incase for some odd reason they claim that they did not receive adequate notice to close the account. As well, I know some companies make you run around in circles as a stall tactic too.