Recently I went to inquire about a workshop I was interested in attending and was all set to pay for it. I wrote them a cheque and all and everything seemed good to go. As I was heading home I then got a message from them stating that there was an error on their part as the workshop didnâ€™t take place until a month later for particular time slots.
The interesting was as a result they offered to allow me to go and attend their other workshops in different time slots for free except I wouldnâ€™t be able to participate in it. Example, imagine wanting to learn a new language where they messed up on the workshop dates you wanted. As a result, they offered you the chance to attend the other classes where you can view/learn everything except you wouldnâ€™t be participating in it.
Was kind of interesting I thought and reminded me on how compensating the customer for an error can go a long way. I was in no way upset or anything either and this just convinced me that they actually cared about having me as a customer, so to speak. Good business lesson.