Recently I hard a 16TB hard drive suddenly experience errors where at first I thought it was the computer acting up. However, after disconnecting and reconnecting the Seagate external hard drive it seemed like the drive failed to load up any of the files I had stored in them. There was a ton of work in them as well where it started to bootup as if this was a factory fresh hard drive. So something happened unfortunately. At the same time, the data should still be there. Fortunately, at the time I thought, the company actually gives people one free year of their Rescue Data Recovery Services which would be ideal in times like these. On top of that, the drive was still under warranty in general.
I was a bit skeptical how hard they would actually try to recover the data to the point where I actually considered trying it myself since the drive still booted up and all. But I figured as a large company they should have a lot more sophisticated tools to get the job done. I have heard of hard drives that went through extreme physical damage still have some data a recovered as an example. So I sent it off.
The process itself seemed professional and once they got my old drive they promptly shipped me a new one as my old one was being worked on. As time went by, it seemed to have went well beyond the time limit they mentioned it would take to recover any data. I figured that it was a big drive so I should just be patient. However, recently they sent me a message stating that they failed to recover anything am d that they would recycle the hard drive.
That was actually a bit unbelievable where they didn’t recover anything considering the drive was still actually running. I can’t help but to wonder did they actually even try that hard? There is no way of knowing as well where I would have thought at least they would show me pictures of the open drive to show what was wrong potentially.
Thinking about it too, this one drive makes me very paranoid about the company’s products and services where initially I would just go with them since I have had no issues. But would one experience like this convince you to try other company products as an example? I can imagine that could mean redistributing thousands of dollars of purchases with a different manufacturer potentially. It definitely makes me more open to the idea of trying other brands.
I think for their business side showing me the actual process with some updates such as pictures or screenshots on what they tried and then failed per se would place me in more of a position to simply accept that they tried their best as an example. But there really is no way of knowing.