This got me thinking as for some businesses such as mobile games companies rely on a constant flow of paying customers in order to maintain profitability. But in one case it got me thinking as there were companies that relied on simply squeezing out as much money as possible per person as If they didn’t care if they came back or not. Of course, people feel used and never come back. The company would then invest the money to try and attract new people as the cycle continues.
This is almost like a company that has a philosophy of paying as little money as possible for their employees where if they start complaining then it’s simply time to hire new people. I would think as a business you would realize that it probably costs less money to try and keep those who are already with you versus trying to gather new people. It’s an example of how just basing things off a number you see on an excel sheet doesn’t exactly tell the whole story on how not valuing your core base is actually costing you more.
I’m always surprised when executives treat people and a business as if they are playing some kind of simulation video game. If anything, you should run a simulation per se beforehand to get a potential best and worst case scenario. But you need to treat people like a real person where if you take care of them as your customer that creates a win-win for the long-term. There are only so many people you can try to squeeze the life out of before everyone knows to stay away.