Recently I got a drone back from a company called DJI as I was experiencing some issues with it. They requested I send the main unit and the controller back where I suppose they would do a thorough check to see what was wrong. In their report they seemed to have mentioned that parts of the drone would need replacing as that should fix the issue. What I did notice though was that it didn’t seem like they tested the controller at all.
So in the end they sent me what I would assume was a factory refreshed drone and simply returning my original controller. After about a week of waiting I got all my items back. While the drone itself seemed like new per se, unfortunately the original problem persists. This made me think how maybe the problem was the controller.
Of course I am thinking now, does that mean I have to start the process all over again? Although, funny enough I was actually thinking of it financially from the company’s end on how much extra they would have to pay for this in having it sent back since they do pay for the shipping. I guess in this example it’s better to do an extremely thorough job the first time around as opposed to taking the risk and just assuming that everything else works.