So after trying to activate that new card I got yesterday it seems like there is an issue in trying to access the online services. For the most part this is primarily a bank where you need to handle your finances online as they don’t exactly have many physical locations. Those are more for soliciting and signing up new customers.
The process to get assistance is a little repetitive as you pretty much have to phone a hotline of sort where you are asked like a hundred questions by a machine to try and fix your account. It probably saves the business a lot of money where the overhead in running the operation is so much lower compared to others. Would be so much easier to just walk in an actual bank in cases like this though and deal with a real person.