Interesting tip this was I heard. As many of you know online companies usually send you an automated reply after you have done things such as made an order at a store or if you subscribed to stay updated in items such as a mailing list. Usually it specifically says it is an auto reply too. I was then reading how for some businesses such as dating sites they purposely attach a name to these auto reply robots to give it more of a human feel. Like in that case it’s like they are trying to make people feel they are using a real matchmaker.
I guess that is the positive where it provides more of a human touch to your business. At the same time it makes me wonder how many people would be tempted to actually reply to messages thinking that it is a real person regardless of how many fine prints that you write saying it is just a robot.