This was kind of funny as a reminder on how you should try not to pre-judge a situation when dealing with customers. I had to ship out my phone to Samsung today as they gave me a pre-paid express shipping label to send it through a FedEx. I was trying to find a box small enough to use on the phone and I happened to have an old one from another shipment that I figured I would just re-use. Everything like the label was fine. However, one funny thing was the box was a Canada Post branded one. That shouldn’t matter though.
When I brought it to the store the lady immediately saw the box and stated they don’t accept Canada Post shipments. I mentioned how it was just a box and turned the package over that had the FedEx shipping label. She was aught of guard of course but the suggested that I try not to use a Canada Post box next time. Again, it shouldn’t matter if the box was branded as Amazon or some cartoon character. But it showed hoe when dealing with customers in these ways you should try not to pre-judge the situation versus actively trying to understand their situation and needs.
I know so many times in retail stores workers pre-judge customers based on say looks as the assumption is they are unknowledgeable or poor. But in so many cases those people happen to be say famous or extremely wealthy. Imagine losing business by pre-judging them. Sometimes it can simply be a confused customer that you can still help in some other way too once you learn about their situation.