This got me thinking the other day as usually it’s normal for companies to have say an r-mail list where they keep customers updated and it can provide a nice personal touch to help increase transparency for the business to develop trust. The one thing that seemed kind of bad though was how at times the company was airing grievances about specific customers and how it impacts their business. That didn’t seem to do what the company intended as instead of generating say sympathy it made people weary of the business overall and their attitude.
I guess a good example is imagine you are working at a company where for the most part everyone Is doing great. However, there is this one person that seems to be trouble and so the company then lectures everyone else about this one person. Many would have the attitude of “how does that relate to me” as an example. In many ways, it’s true.
I would imagine there it is probably better to just give less energy to those who are creating trouble per se and continue to give positive energy to those who are doing well. It seems like a common-sense thing to do. No one really enjoys being around constant negativity as an example and that’s something that one needs to control, I think.