I noticed something funny the other day as I have a domain registered with a company and I decided that I didn’t need to renew it through them. Since it was set to auto renew in theory I would simply have to uncheck the auto renew option. It wasn’t that straight forward though as whenever I proceeded to cancel the renewal it seems like it always produced an error that made it fail. So as a result you are stuck.
The only other option is to cancel the whole domain but this is the funny thing I found. The description of it made it sound like it would cancel the whole domain in general. To make it more confusing it tells you the product number of the item you would be cancelling and multiple items actually have the same number. So like there of course you wouldn’t want the orders that you wish to keep to be canceled. I can see how for many people they would just leave it.
Now the funny thing is as you all know I keep tracking of my spending diligently and look at things like my credit card transactions constantly. As you can see this renewal isn’t set to renew until the 19th. So to my surprise when I looked at my credit card there was a charge from the company for this back on the 15th. In many ways to me that explains why the auto renew cancellation didn’t work as they already sent in a charge for it.
I was reading from others too how apparently this isn’t an isolated incident. Kind of interesting from a business perspective though on how many times I can see companies simply keeping a customer’s business because of processes like these that confuse them. It’s too bad too as until now I never had anything really negative to say about the business.