Earning Discounts Through Genuine Trust
Business

Earning Discounts Through Genuine Trust

Someone just recently told me that in order to save a lot of money one thing I must have is some kind of secret list of some sort where I can get everything that most people buy for way less and that I must have haggled companies somehow to get that benefit. In terms of having sources that is true as naturally I meet a lot of people in various industries. As for haggling though, that is the complete opposite of what I do.

From my experience, most people actually want to be able to give you a discount or a break in price. While a business obviously needs to remain financially solid, a big reason why people offer discounts is because they trust the person whom they are doing business with. I know most people do it the aggressive way such as say going up to a company and constantly comparing them to a competitor or implying that they won’t do business with them if they don’t receive a discount. I personally find that annoying myself and for most people I talk to it discourages them from wanting to do anything.

For myself, the bottom line is I do business with a company that I like first and foremost while genuinely being okay with what they offer. As time goes on, from my experience being a good customer makes them want to try and save me as much money as possible. Basically, I don’t even have to ask. As a result as well, people have confidence in introducing me to others as well who can help in a different way. I must admit, I’m the exact same way as well where I really want to help people that I trust and I feel kind of bad when I can’t.

By not expecting a discount and naturally building a genuine trust and relationship with others, I am fortunate to be able to have access to a lot of sources where I can get a lot of products and services for less. The funny thing is, many times when it comes to say a smaller business I tell people not to give me a discount as I know that they are making almost nothing out of it and I wouldn’t want to see them go bankrupt. I guess that “people do business with people” quote holds true for all of this as well too.

2 Comments

  • joewatch 5/9/2007

    I think I do the same thing subconsciously as well. The times I will ask for a discount usually have to do with when it’s likely to be a one-time purchase. For example, purchasing a piece of used furniture or a used car. But for long-term relationships, I don’t ask for a discount at all and I trust that the person I am working with is giving me a good price (because he knows if he isn’t, then I’m going to find out at some point and probably fire him.) These would be people like your nanny, the landscaper, the cleaning lady.

    Recently, I used a cleaning service which I thought was doing a good job and priced fairly. However, after about 6 months, I found out that I was being charged close to double to the standard rate. Also, if I skipped a week because I was on vacation, I got charged an extra $25 which they said was because the house was dirtier (not true, since I wasn’t even home.) So I fired them and got a new cleaning service. The old cleaning service lost out on 30+ years of business because of the way they practice.

  • Alan Yu 5/9/2007

    You actually touched on an interesting point about the one time purchases as many times when people ask for a discount the intent is to simply buy that one item and that’s it. I know for that particular reason many businesses are reluctant to give extra discounts to just anyone for its regular items or services as they would rather try to attract long-term customers. Not true in all cases of course, but common enough for a lot of companies to implement a general no discount policy.

    I have had similar experiences in regards to finding out that I was being overcharged for a service with a company that I initially thought was being honest with me. Like with your example, I guess some people take customer loyalty for granted and try to exploit it as much as possible.

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