The other day I got this automated e-mail where the company was trying to solicit feedback from its customers in an effort to analyze its business decision and directions. For myself I wasn\u2019t actually too impressed with their customer service and I guess this is the worst scenario for a company where people that don\u2019t give you feedback at all will probably be gone once your competitor offers something just as good.<\/p>\n
That got me to think what they could have done to at least get some kind of feedback. Funny enough the solution could have been as simple as adding a small incentive to do so. For example, companies often have reward points or credit offers and even something as simple as a one to five dollar credit would probably be enough to get someone to at least write some thoughts.<\/p>\n
This probably does work best for companies with an internal reward system of some sort. But offering some kind of reward is a good way to get that valuable feedback and opinion.<\/p>\n","protected":false},"excerpt":{"rendered":"
The other day I got this automated e-mail where the company was trying to solicit feedback from its customers in an effort to analyze its business decision and directions. For myself I wasn\u2019t actually too impressed with their customer service and I guess this is the worst scenario for a company where people that don\u2019t […]<\/p>\n","protected":false},"author":1,"featured_media":8992,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[5953,1064,21,993],"class_list":["post-9705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-incentives","tag-money","tag-rewards"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/02\/drone40.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-2wx","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=9705"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9705\/revisions"}],"predecessor-version":[{"id":9706,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9705\/revisions\/9706"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/8992"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=9705"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=9705"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=9705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}