{"id":9237,"date":"2017-05-16T23:43:16","date_gmt":"2017-05-17T07:43:16","guid":{"rendered":"http:\/\/al6400.com\/blog\/?p=9237"},"modified":"2017-05-16T23:43:16","modified_gmt":"2017-05-17T07:43:16","slug":"companies-make-hard-cancel-renewal-1and1-com-domain-registration","status":"publish","type":"post","link":"https:\/\/www.al6400.com\/blog\/companies-make-hard-cancel-renewal-1and1-com-domain-registration\/","title":{"rendered":"Companies That Make It Hard For You To Cancel Renewals 1and1.com Domain Registration"},"content":{"rendered":"<p>I noticed something funny the other day as I have a domain registered with a company and I decided that I didn\u2019t need to renew it through them. Since it was set to auto renew in theory I would simply have to uncheck the auto renew option. It wasn\u2019t that straight forward though as whenever I proceeded to cancel the renewal it seems like it always produced an error that made it fail. So as a result you are stuck.<\/p>\n<p><a href=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11.jpg\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9238\" data-permalink=\"https:\/\/www.al6400.com\/blog\/companies-make-hard-cancel-renewal-1and1-com-domain-registration\/1and11\/\" data-orig-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11.jpg\" data-orig-size=\"619,267\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;windows&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1494980911&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"1and11\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11-300x129.jpg\" data-large-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11.jpg\" class=\"aligncenter size-full wp-image-9238\" src=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11.jpg\" alt=\"1and1.com cancel renew\" width=\"619\" height=\"267\" srcset=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11.jpg 619w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11-155x67.jpg 155w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and11-300x129.jpg 300w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" \/><\/a><\/p>\n<p><a href=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error.jpg\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9239\" data-permalink=\"https:\/\/www.al6400.com\/blog\/companies-make-hard-cancel-renewal-1and1-com-domain-registration\/1and1error\/\" data-orig-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error.jpg\" data-orig-size=\"611,353\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;windows&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1494980929&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"1and1error\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error-300x173.jpg\" data-large-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error.jpg\" class=\"aligncenter size-full wp-image-9239\" src=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error.jpg\" alt=\"1and1.com cancel renew fail\" width=\"611\" height=\"353\" srcset=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error.jpg 611w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error-155x90.jpg 155w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/1and1error-300x173.jpg 300w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/a><\/p>\n<p>The only other option is to cancel the whole domain but this is the funny thing I found. The description of it made it sound like it would cancel the whole domain in general. To make it more confusing it tells you the product number of the item you would be cancelling and multiple items actually have the same number. So like there of course you wouldn\u2019t want the orders that you wish to keep to be canceled. I can see how for many people they would just leave it.<\/p>\n<p><a href=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel.jpg\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9240\" data-permalink=\"https:\/\/www.al6400.com\/blog\/companies-make-hard-cancel-renewal-1and1-com-domain-registration\/cancel\/\" data-orig-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel.jpg\" data-orig-size=\"644,435\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;windows&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1494980967&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cancel\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel-300x203.jpg\" data-large-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel.jpg\" class=\"aligncenter size-full wp-image-9240\" src=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel.jpg\" alt=\"1and1.com cancel whole domain\" width=\"644\" height=\"435\" srcset=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel.jpg 644w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel-155x105.jpg 155w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/cancel-300x203.jpg 300w\" sizes=\"auto, (max-width: 644px) 100vw, 644px\" \/><\/a><\/p>\n<p>Now the funny thing is as you all know I keep tracking of my spending diligently and look at things like my credit card transactions constantly. As you can see this renewal isn\u2019t set to renew until the 19th. So to my surprise when I looked at my credit card there was a charge from the company for this back on the 15th. In many ways to me that explains why the auto renew cancellation didn\u2019t work as they already sent in a charge for it.<\/p>\n<p><a href=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge.jpg\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9241\" data-permalink=\"https:\/\/www.al6400.com\/blog\/companies-make-hard-cancel-renewal-1and1-com-domain-registration\/charge\/\" data-orig-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge.jpg\" data-orig-size=\"591,23\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;windows&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1494981055&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"charge\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge-300x12.jpg\" data-large-file=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge.jpg\" class=\"aligncenter size-full wp-image-9241\" src=\"http:\/\/al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge.jpg\" alt=\"1and1.com charge credit card\" width=\"591\" height=\"23\" srcset=\"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge.jpg 591w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge-155x6.jpg 155w, https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2017\/05\/charge-300x12.jpg 300w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/><\/a><\/p>\n<p>I was reading from others too how apparently this isn\u2019t an isolated incident. Kind of interesting from a business perspective though on how many times I can see companies simply keeping a customer\u2019s business because of processes like these that confuse them. It\u2019s too bad too as until now I never had anything really negative to say about the business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I noticed something funny the other day as I have a domain registered with a company and I decided that I didn\u2019t need to renew it through them. Since it was set to auto renew in theory I would simply have to uncheck the auto renew option. It wasn\u2019t that straight forward though as whenever [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8889,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[],"class_list":["post-9237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2016\/12\/lakeballoon.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-2oZ","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=9237"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9237\/revisions"}],"predecessor-version":[{"id":9242,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/9237\/revisions\/9242"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/8889"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=9237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=9237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=9237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}