{"id":8476,"date":"2016-08-12T18:40:13","date_gmt":"2016-08-13T02:40:13","guid":{"rendered":"http:\/\/al6400.com\/blog\/?p=8476"},"modified":"2016-08-12T18:40:13","modified_gmt":"2016-08-13T02:40:13","slug":"social-media-account-customer-service-department","status":"publish","type":"post","link":"https:\/\/www.al6400.com\/blog\/social-media-account-customer-service-department\/","title":{"rendered":"Social Media Account As The Customer Service Department"},"content":{"rendered":"

Recently I was using the public transit system as I thought taking a bus route would be more economical for the day. While at first it seemed like a normal bus ride I then noticed an odd smell. As I looked around I then noticed that the guy not too far from me was smoking like a chimney. It would appear that he was smoking a vapor or e-cigarette as some would call it. This was extremely surprising to me that someone would just blatantly do that as I thought maybe they are considered acceptable on a bus now. So I decided to just tweet a photo about it since it was kind of a weird scenario.<\/p>\n

Pretty promptly the official Twitter account of the transportation system responded to it and asked which bus route I was on as smoking is apparently prohibited. What this made me think of is how nowadays social media platforms are like the customer service departments. Like here you could write a letter or phone in. While I wasn\u2019t really expecting them to do anything about it they reacted pretty promptly. So in many ways just posting your experiences with tangible proof can be a lot more effective.<\/p>\n

\"translink<\/a><\/p>\n

The more I think about it this has happened a few times where I have gotten company responses pretty promptly on platforms like Twitter. I think from a business point of view that\u2019s not a bad idea to use social media as a way to immediately find out if something bad is happening to the customers as opposed to just using it as a promotional tool of sorts.<\/p>\n","protected":false},"excerpt":{"rendered":"

Recently I was using the public transit system as I thought taking a bus route would be more economical for the day. While at first it seemed like a normal bus ride I then noticed an odd smell. As I looked around I then noticed that the guy not too far from me was smoking […]<\/p>\n","protected":false},"author":1,"featured_media":8477,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[5953,6447,6445,700,6444,1677,6446],"class_list":["post-8476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-promotional-tool","tag-smoking","tag-social-media","tag-translink-bus","tag-twitter","tag-vapor"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2016\/08\/vapingbus.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-2cI","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/8476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=8476"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/8476\/revisions"}],"predecessor-version":[{"id":8479,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/8476\/revisions\/8479"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/8477"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=8476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=8476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=8476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}