Yesterday I was at a restaurant as there was a couple that was planning to move to a new province and so it was a casual farewell type of gathering. This one in particular was a place that we went to often since its recent opening and ever since a past few visits I noticed that they began giving us preferential treatments even though we don\u00e2\u20ac\u2122t exactly say do anything out of the extraordinary compared to any other customer.<\/p>\n
Aside from the prompt service, they have been giving us things that should normally require you to spend a lot of money for first and instead they just threw it in for free. In most Chinese types of restaurants, with this one being no exception, they usually give you a free simple desert at the end of a meal such as a red bean soup. Instead, I notice that this restaurant now always gives us the more expensive things such as a large baked tapioca pudding or mango pudding that are carved in various shapes like a fish.<\/p>\n
While that is a good business strategy I suppose to keep long time customers, I was thinking how it is funny as even though it is free you tend to want to pay for it anyways through the form of a tip afterwards. So in the end, it\u00e2\u20ac\u2122s almost like you ordering it anyways from a financial point of view I thought. <\/p>\n
free benefits, establishing a reputation, customer service, retention strategies<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
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