I was thinking the other day as I saw some familiar faces of people I have worked with in the past. There was this one person who couldn\u2019t immediately remember my name and so we gave the person a hard time about it in a fun way. It did make me think though from a business point of view on whether or not we tend to give our money to businesses where the owners or employees remember your name.<\/p>\n
I know for myself when it came to places to get a haircut I have stopped going to a place largely because the person didn\u2019t seem to care to remember my name at all. I have been going to the place for over two years and initially stayed with it even after the original barber had sold the business. So while I did give the new owner a chance, after a few months of him not caring it seemed in remember his customer\u2019s names I felt there was nothing special about the place and so it basically came down to the price and convenience factor. <\/p>\n
This is why even when I worked in retail the simple notion that I took the time to at least remember people\u2019s names and a bit about them played a big factor as to why they would shop with the store I was in versus others for example. Don\u2019t underestimate the power of simply remembering people\u2019s names I guess you can say when it comes to customer retention.<\/p>\n","protected":false},"excerpt":{"rendered":"
I was thinking the other day as I saw some familiar faces of people I have worked with in the past. There was this one person who couldn\u2019t immediately remember my name and so we gave the person a hard time about it in a fun way. It did make me think though from a […]<\/p>\n","protected":false},"author":1,"featured_media":6890,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[5953,125,5536,5535,5537],"class_list":["post-6538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-customer-service","tag-personable-service","tag-remember-names","tag-social-interaction"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2015\/04\/IMAG1057.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-1Hs","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=6538"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6538\/revisions"}],"predecessor-version":[{"id":6539,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6538\/revisions\/6539"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/6890"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=6538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=6538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=6538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}