It\u2019s day 3 of this Internet provider switch test and so far CIKTel hasn\u2019t been able to get the connection up yet. What ended up happening last time was kind of interesting as I went into its physical store since the technical support never bothered to phone back. The immediate thing I noticed was that the people who were already lined up appeared to be having issues as well. That\u2019s not a good sign.<\/p>\n
After speaking with the employee he concluded that the technical support people are wrong about the modem not working and that it was most likely a technical error on their part in activating and registering the modem. In all honesty, that was my initial thoughts. As a result, I was told that they wouldn\u2019t charge anything for a week as it is their error that the service isn\u2019t up. I suppose that is fair for now. I was just imagining how frustrating this must be if someone decided to cut off their provider before trying to switch it.<\/p>\n
So, we were told to wait till Monday, which is today. I got a phone call which essentially said again that I should plugin the modem and that it could take over four hours for it to register again. If it didn\u2019t work, I was asked to phone in tomorrow and schedule a person to come in to activate it. Would have been better to do that right away huh?<\/p>\n
One thing is for sure, there is a complete lack of organization as it\u2019s almost like they cut too many corners in the customer service department in an effort to try and be profitable with low rates. I can verify so far that many of the complaints I read online aren\u2019t a coincident. Hopefully the service itself is actually good once everything gets up.<\/p>\n","protected":false},"excerpt":{"rendered":"
It\u2019s day 3 of this Internet provider switch test and so far CIKTel hasn\u2019t been able to get the connection up yet. What ended up happening last time was kind of interesting as I went into its physical store since the technical support never bothered to phone back. The immediate thing I noticed was that […]<\/p>\n","protected":false},"author":1,"featured_media":11567,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[5953,5457,5498,125,5499,5254,275],"class_list":["post-6483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-ciktel","tag-ciktel-vancouver","tag-customer-service","tag-cutting-the-cord","tag-internet-access","tag-resellers"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2020\/06\/turnout.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-1Gz","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=6483"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6483\/revisions"}],"predecessor-version":[{"id":6484,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/6483\/revisions\/6484"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/11567"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=6483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=6483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=6483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}