I\u2019m sure most people have see those chat boxes on online sites where you can request to chat with a customer support representative. Usually you can expect to get a human during regular business hours. But now what I noticed is that many companies are actually using AI bots to answer questions that are outside the regular business hours. I encountered this today and at first was so shocked at how fast the person responded. That is when I noticed it was a bot.<\/p>\n
For the most part, it seemed like it answered questions based on very specific keywords and then it would simply spew out pre-made answers in an attempt to solve the most common issues. If that doesn\u2019t work then you can request for an actual human to have a look. That is kind of interesting as it is technically no different than going to a \u201cFAQ\u201d or frequently asked questions section. But I guess this kind of adds a \u201cpersonal\u201d touch to it as if you are interacting with a real person.<\/p>\n
It seems like a positive feature overall. That is until people use nothing but AI bots during regular hours too.<\/p>\n","protected":false},"excerpt":{"rendered":"
I\u2019m sure most people have see those chat boxes on online sites where you can request to chat with a customer support representative. Usually you can expect to get a human during regular business hours. But now what I noticed is that many companies are actually using AI bots to answer questions that are outside […]<\/p>\n","protected":false},"author":1,"featured_media":17364,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[8707,6790],"class_list":["post-17363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-agent","tag-ai"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2025\/01\/ai.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-4w3","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/17363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=17363"}],"version-history":[{"count":1,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/17363\/revisions"}],"predecessor-version":[{"id":17365,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/17363\/revisions\/17365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/17364"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=17363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=17363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=17363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}