Recently I went to inquire about a workshop I was interested in attending and was all set to pay for it. I wrote them a cheque and all and everything seemed good to go. As I was heading home I then got a message from them stating that there was an error on their part as the workshop didn\u00e2\u20ac\u2122t take place until a month later for particular time slots.<\/p>\n
The interesting was as a result they offered to allow me to go and attend their other workshops in different time slots for free except I wouldn\u00e2\u20ac\u2122t be able to participate in it. Example, imagine wanting to learn a new language where they messed up on the workshop dates you wanted. As a result, they offered you the chance to attend the other classes where you can view\/learn everything except you wouldn\u00e2\u20ac\u2122t be participating in it.<\/p>\n
Was kind of interesting I thought and reminded me on how compensating the customer for an error can go a long way. I was in no way upset or anything either and this just convinced me that they actually cared about having me as a customer, so to speak. Good business lesson.<\/p>\n","protected":false},"excerpt":{"rendered":"
Recently I went to inquire about a workshop I was interested in attending and was all set to pay for it. I wrote them a cheque and all and everything seemed good to go. As I was heading home I then got a message from them stating that there was an error on their part […]<\/p>\n","protected":false},"author":1,"featured_media":12143,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[5953,144,125,1904],"class_list":["post-1361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-compensation","tag-customer-service","tag-errors"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.al6400.com\/blog\/wp-content\/uploads\/2015\/01\/IMG_0768-1300x866.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VnHC-lX","_links":{"self":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/1361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/comments?post=1361"}],"version-history":[{"count":2,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/1361\/revisions"}],"predecessor-version":[{"id":1363,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/posts\/1361\/revisions\/1363"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media\/12143"}],"wp:attachment":[{"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/media?parent=1361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/categories?post=1361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.al6400.com\/blog\/wp-json\/wp\/v2\/tags?post=1361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}