customer service
Business

Setting The Tone With Your Business Greeting

This isn’t actually something that I ever thought too much about until today. Normally when you visit most types of businesses you are greeted by say the staff in some kind of manner. It usually involves a basic greeting or maybe a few words about what is special for the day. Today I had to […]

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Business

Understanding A Customer Service Department From A Business Point of View

I loved watching this video from CBC Marketplace today. It essentially revolved around people trying to get their cell phone bills lowered by asking their carriers to essentially give them a better deal. To help them were people who understood the business such as a former employee of one of the larger telecoms. You can […]

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Business

Walk Away or Accept Bad Service For The Price

While buying some groceries today I placed some carrots in one of those produce bags that are always hanging around the section. I decided to go to a place that normally offers items at a pretty cheap price. For example, in most places carrots are like 70 cents plus a pound whereas here it was […]

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Business

Does Remembering A Name Influence Your Spending Habits

I was thinking the other day as I saw some familiar faces of people I have worked with in the past. There was this one person who couldn’t immediately remember my name and so we gave the person a hard time about it in a fun way. It did make me think though from a […]

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Business

CIKTel Journey Continues

It’s day 3 of this Internet provider switch test and so far CIKTel hasn’t been able to get the connection up yet. What ended up happening last time was kind of interesting as I went into its physical store since the technical support never bothered to phone back. The immediate thing I noticed was that […]

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Financial Management

CIK Telecom Vancouver First Day Experience

Today was supposed to be the first step in trying to cut the cord, so to speak. As mentioned, Internet wise you don’t really have too much choice here other than to use a reseller of the big providers. Therefore, I decided to try out this company called CIK Tel because of the price. I […]

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