customer service
Business

Only Helping Customers After A Negative Public Review

I was recently reading all these bad reviews for a company on various public websites such as Yelp and even Google reviews. A lot of people seemed to have similar complaints to the point where the company clearly has issues in specific departments. That’s when I saw the company actually responded to some complaints where […]

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Business

Time To Move Web Host Unfortunately After 20 Years

Well I think today the writing is on the wall where the host I have been using for all these years just seems to be going downhill in the service department. While they had their hiccups over the past few weeks of major outages and downtime I gave the benefit of the doubt as I […]

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Business

China Based Customer Service Blaming The Customer First Culture Freewell Example

Not too long ago I was looking for some lens filter for my drone and the company that I purchased these types of items from in the past didn’t seem to make any for the model I was looking for. They are an American company and my dealings with them have been great. Even though […]

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Business

Using Too Many Template Responses For A Business

The other day I contacted a company as I was having issues with its program and to help them assess the issue I actually set them screenshots of the bug. At first the customer service person that responded to me gave me a template reply saying how they are investigating the issue. The response I […]

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Business

Offering A Solution When You Don’t Have One Still

While going to a store recently I was asking if they had anything that would work with this piece of gear I had just as a basic cover. I thought it would be pretty specific so I went to a specialized store that only sold electronics as opposed to any store. When I asked the […]

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Business

Importance of Acknowledgment or Interacting With Your Potential Customer

Today I went to this night market mainly for this illumination event but figured maybe there was some good gifts to buy too. One thing that was common in a lot of the booths was that the vendors would just mind their own business and not interact with anyone. Not even a simple hello when […]

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