customer service
Business

Time To Move Web Host Unfortunately After 20 Years

Well I think today the writing is on the wall where the host I have been using for all these years just seems to be going downhill in the service department. While they had their hiccups over the past few weeks of major outages and downtime I gave the benefit of the doubt as I […]

Read More
Business

China Based Customer Service Blaming The Customer First Culture Freewell Example

Not too long ago I was looking for some lens filter for my drone and the company that I purchased these types of items from in the past didn’t seem to make any for the model I was looking for. They are an American company and my dealings with them have been great. Even though […]

Read More
Business

Using Too Many Template Responses For A Business

The other day I contacted a company as I was having issues with its program and to help them assess the issue I actually set them screenshots of the bug. At first the customer service person that responded to me gave me a template reply saying how they are investigating the issue. The response I […]

Read More
Business

Offering A Solution When You Don’t Have One Still

While going to a store recently I was asking if they had anything that would work with this piece of gear I had just as a basic cover. I thought it would be pretty specific so I went to a specialized store that only sold electronics as opposed to any store. When I asked the […]

Read More
Business

Importance of Acknowledgment or Interacting With Your Potential Customer

Today I went to this night market mainly for this illumination event but figured maybe there was some good gifts to buy too. One thing that was common in a lot of the booths was that the vendors would just mind their own business and not interact with anyone. Not even a simple hello when […]

Read More
Business

The Risk of Not Using Native Language Speakers For Your Customer Support

I was thinking today as I was recently having a lot of funny issues with a company where it seemed like talking to their customer support would constantly lead to nowhere. Despite what you told them it seemed like they would only hear the words that they wanted to hear as opposed to everything in […]

Read More
Loading...