Public perception is often very important for business and with online reviews many times how a company responds to negative feedback can help others determine if they should do business with the company. With that in mind, I was reading all these posts that talked about how restaurant called Crazy 5 Senses Ramen & Sushi Bar was getting bad reviews and how it seemed like the owner started to write scathing response to reviewers.
As in example one person writes here with a bad opinion of the restaurant stating the following:
“Ramen is mediocre. Got both of their recommendations Japa/JFC and Tonkotsu: small potions. 1/2 egg not even a full one. Broth flavour decent. Tonkotsu pork was cut as thin as sandwich meat. There are way better ramen joints all over Calgary.
Worst dynamite roll ever created. Should have put “destructed” in the name. It was basically 4 cucumber rolls with a crispy shrimp on top. I have had better at airports and grocery stores: what a joke.
Quality doesn’t match prices. Will never go back for these items and huge disappointment from reviews.
Hope this review helps them improve their quality of food.”
Now usually as the business owner you would express disappointment and hope they will give them another chance. But instead the company appears to go on the offensive and writes this:
“This guy skips leg day. Has been the number one statement from everyone we just showed the review to. Thanks though.
Nice photo of take out baby legs. Great representation. Try again. People usually review a restaurant when they dine in. Proof of how much of a winner in life you actually are. Feel sorry for your dog loser.”
I almost didn’t think this was real. But then you look at the owner’s other responses and you can clearly see a pattern.
This scenario reminded of that show Kitchen Nightmare and that infamous episode of Amy’s baking company where the owners scolded people that criticized them. I guess some people truly do act like this when they run a business. Not the best strategy I would think huh?