Well this was kind of confusing. Today I was curious about whether or not the credit card company has issued me a credit as a result of that ongoing saga with BlueFur and its billing practices. As you know, I was given a manual credit card chargeback form on November. Funny enough, I was looking at my December statement while trying to see if the January one was posted up yet and noticed this:

So apparently I was issued a credit from the card company as I guess it is between them and BlueFur/Manticore Media now as I was told once I submitted everything they will investigate into the company’s billing practices. Maybe I overlooked it before because I thought the credit would have a posted date of like November or December instead.

Hopefully it is all done with now as this was something new for me considering I never really had the need to do this before. Wouldn’t that be funny if for some odd reason I get auto billed again.

Past Post Reference:
Part 1
Possible Chargeback Initiation
Part 2
Credit Card Chargeback BlueFur Web Hosting
Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2
Part 4
Looks Like The Credit Was Given
Part 5
Credit Card Chargeback BlueFur Web Hosting Again
Part 6
Interesting Conversation With The Credit Card Company
Part 7
Manual Credit Card Chargeback Form

I finally got the credit card chargeback form in the mail today as a result of this saga with the billing department of BlueFur. It looks pretty straight forward as you can see here:

The spaces were kind of small so I couldn’t exactly just write all of the steps I took. Instead, I just wrote down what I believe should get the point across where the company confirmed that everything was cancelled and yet they are still billing me.

Imagine if I hear a silly excuse now from BlueFur such as “You should have phoned”. For the record, I did phone them again this time around and their “billing department” did not return the call. I hope the guy that I talked to on the phone from the credit card company was correct in saying once I submit this and if everything looks solid they will take care of everything and start investigating the company’s billing practices.

And yes, I did remember to sign the form before mailing it.

Past Post Reference:

Part 1
Possible Chargeback Initiation

Part 2
Credit Card Chargeback BlueFur Web Hosting

Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2

Part 4
Looks Like The Credit Was Given

Part 5
Credit Card Chargeback BlueFur Web Hosting Again

Part 6
Interesting Conversation With The Credit Card Company

So I called the credit card company to dispute charges from that BlueFur web hosting company. It was handled pretty professionally I thought. At first the person didn’t know what company it was and just asked generally if I had an agreement with the business as he was trying to understand why they would bill me still.

Immediately, I started to mention how upon doing research on the Internet it seemed like a ton of other people have had similar issues with this company when it comes to billing issues and so it seems like there is something wrong with the company’s processing system.

Afterwards I questioned as to how the company was able to bill me still too when technically I was given a new chip credit card. Hence, in my view you should have to literally give the vendor your new number before they can charge you. The representative told me that merchants have this protection that enables them to charge people if the customer agreed to like an annual payment plan. That does and doesn’t make sense to me personally.

The customer service representative then tried to think of another possible scenario where maybe when the company credited me back initially they now realize that they gave me too much credit and so they charged me this new fee to balance out the difference. I mentioned that wasn’t the case for sure and that the fee was a service that was related to hosting a site with them.

The guy was actually tech savvy and understood what it was. As well, I told him that I clearly stated on my request to cancel all the services and because of the nightmare stories I have read from others I have kept a record of all of my requests. I even told the representative that the owner of the company replied right here on my blog saying that everything was canceled too.

The person then commented how it was a very smart move to document everything and it seemed like he never seen anyone that prepared to dispute a charge. Tell you this much, that comes from life experience in dealing with people and companies that don’t want to honor their side of an agreement or all of a sudden begin to play dumb. Business can be an ugly thing.

Here is the unfortunate part. Basically, I still need to manually fill out these forms apparently which the person mentioned that he will send to me immediately and it can take up to 10 days. Afterwards, the process itself can take up to another 45 days.

I questioned if in the meantime that means that I have to actually pay for the charge. He replied by saying that I appeared to be a person who always fully pays his monthly credit card bill and so to avoid the possible interest charges I should pay it to be safe.

Hopefully by doing this I will block out the company completely as at this point I don’t trust Blue Fur to do a competent job in not billing me for stuff that I have requested a cancellation for.

Past Post Reference:

Part 1
Possible Chargeback Initiation

Part 2
Credit Card Chargeback BlueFur Web Hosting

Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2

Part 4
Looks Like The Credit Was Given

Part 5
Credit Card Chargeback BlueFur Web Hosting Again

This is incredible. Just when I thought it was all done with in regards to this company, just recently a transaction was posted on my credit card from them. Sure enough, it was connected with the service that I clearly requested to be canceled.

As you may all recall too, the owner of the company even responded on my blog saying that it was indeed canceled. As well, it seems like he was trying to imply that I did something wrong in submitting the cancellation. Wow, I’m interested in hearing their excuse this time. I even e-mailed the guy to his personal e-mail address too.

I did phone in again and have yet to hear back. I think by tomorrow if I don’t hear anything I am just going to phone in to the credit card company and just request a chargeback immediately as opposed to going with the online method. I’m almost thinking they will continue to charge for services and therefore I need to tell the credit card company to block them or something. Never had to do anything like that before.

Past Post Reference:

Part 1
Possible Chargeback Initiation

Part 2
Credit Card Chargeback BlueFur Web Hosting

Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2

Part 4
Looks Like The Credit Was Given

So I logged into the credit card account today and apparently a service representative completed the request. However, I’m not exactly sure what they did exactly because as you can see from this note they suggested that I first try to contact them directly by phone.

Thank you for using our Mosaik MasterCard Self-Serve site to submit your request. We advise you to contact the merchant directly at 1-888-2077217 regarding this transaction. If they are unable to assist you, please call our Client Contact Centre at 1-800-263-2263 or TeleTypewriter (TTY) for the deaf or hard of hearing at 1-866-859-2089.

Essentially, it is saying phone them to try and sort it out and if that fails then I should contact the credit card company by phone. Almost makes you wonder in regards to the point in using the online form in the first place. It did make me wonder if there was any point in phoning them as by reading its cancellation policy/procedure even they indicate that it must be done online as you can see here:

As well, they also have this satisfaction guarantee of some sort that is meant for new accounts it seems and similarly they don’t seem too keen in handling cancellation requests through the phone.

Benefit of the doubt, I did phone in and sure enough a guy picked up saying that this request needs to be directed to another person and that they will phone me back. I asked politely when I should be expecting this call and he said probably Monday at the latest. Although, they do work around the clock he mentioned.

This is getting more interesting everyday I guess. This is almost making me think that there is either a lot of outsourcing of services from this company. That would explain all the delays in reply too. I could be wrong of course.

Part 1
Credit Card Chargeback BlueFur Web Hosting