I was reading an interesting post today about a person that used an offshore outsourcing company to build a site for his business. It sounded really cheap too where he paid only three figures for the entire job. Problem is? The site doesn’t even work at all and the guy just ran.

So, now the owner is trying to find someone local to fix the site for him. Similarly though, he wants someone to do it for dirt cheap. Ironically, in this line of work getting someone else to come in after will cost even more money because the new person has to review everything that the previous person did and modify that.

Therefore, I was thinking how in situations like this it is just better to start from scratch. It’s like having a house where half of it can break easily because of the material that the person used. Thinking about it too, why would you even want to use any of it after an experience like that? Cheaper in more ways than one to do it from scratch.

This is incredible. Just when I thought it was all done with in regards to this company, just recently a transaction was posted on my credit card from them. Sure enough, it was connected with the service that I clearly requested to be canceled.

As you may all recall too, the owner of the company even responded on my blog saying that it was indeed canceled. As well, it seems like he was trying to imply that I did something wrong in submitting the cancellation. Wow, I’m interested in hearing their excuse this time. I even e-mailed the guy to his personal e-mail address too.

I did phone in again and have yet to hear back. I think by tomorrow if I don’t hear anything I am just going to phone in to the credit card company and just request a chargeback immediately as opposed to going with the online method. I’m almost thinking they will continue to charge for services and therefore I need to tell the credit card company to block them or something. Never had to do anything like that before.

Past Post Reference:

Part 1
Possible Chargeback Initiation

Part 2
Credit Card Chargeback BlueFur Web Hosting

Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2

Part 4
Looks Like The Credit Was Given

So I logged into the credit card account today and apparently a service representative completed the request. However, I’m not exactly sure what they did exactly because as you can see from this note they suggested that I first try to contact them directly by phone.

Thank you for using our Mosaik MasterCard Self-Serve site to submit your request. We advise you to contact the merchant directly at 1-888-2077217 regarding this transaction. If they are unable to assist you, please call our Client Contact Centre at 1-800-263-2263 or TeleTypewriter (TTY) for the deaf or hard of hearing at 1-866-859-2089.

Essentially, it is saying phone them to try and sort it out and if that fails then I should contact the credit card company by phone. Almost makes you wonder in regards to the point in using the online form in the first place. It did make me wonder if there was any point in phoning them as by reading its cancellation policy/procedure even they indicate that it must be done online as you can see here:

As well, they also have this satisfaction guarantee of some sort that is meant for new accounts it seems and similarly they don’t seem too keen in handling cancellation requests through the phone.

Benefit of the doubt, I did phone in and sure enough a guy picked up saying that this request needs to be directed to another person and that they will phone me back. I asked politely when I should be expecting this call and he said probably Monday at the latest. Although, they do work around the clock he mentioned.

This is getting more interesting everyday I guess. This is almost making me think that there is either a lot of outsourcing of services from this company. That would explain all the delays in reply too. I could be wrong of course.

Part 1
Credit Card Chargeback BlueFur Web Hosting

While it’s true that being able to leverage your time is a fundamental component in creating a business or even generating an income for your lifestyle, this week reminded me so much on how it’s one thing to have people aid you for certain things and another to be completely dependent on them.

I guess an example would be if you opened up a restaurant and had absolutely no idea how to cook then you are entirely dependent on that one chef to follow through as oppose to if you were the chef who happens to own the restaurant.

While this may be an extreme generalization, I remember there was one person that I talked to who happened to be a very successful business person who came from China. He was mentioning how he believed that a reason why so many Asian people here were successful in creating a small business was largely due to the fact that many Asians try to make sure that in starting a business they are fully capable of doing everything themselves first. Therefore, hiring say more people is to save time/productivity as oppose to being a necessity in the beginning.

Again, an extreme generalization since that type of thing isn’t tied down to one’s ethic background, but the idea is true in many ways. I had an interesting day this week as I literally went through 30 hours straight without rest as I took it a bit too easy that I could simply just rely on another source to take care of a workload which didn’t turn out as planned.

While I didn’t consider myself better qualified to do the task, fortunately having basic knowledge of the solution helped the situation a lot as well. Always be prepared to jump in yourself.

Just recently I had an interesting experience as there is this company that I used for awhile for various technical related services and what I liked about them is that they frequently advertised the fact that they were a local business where its model was to invest their money in its staff/support system as a strategy to provide better service as oppose say more on hardware to make things run faster.

That did seem to be the case before as the service was fast and professional and as a result the company appeared to be growing too. Just recently, I had to contact the support line for a quick question and to my surprise the person I was talking to had a very heavy accent and didn’t seem to have a very good grasp of the English language. Upon talking to the person it appeared that the company had decided to outsource their technical help line to India.

While at the end my questions were still handled pretty efficiently, the fact that they still advertised the investing in people gimmick kind of left a bad taste in my mouth. It made me wonder if this will turn into a situation where when you are doing well you tend to think you no longer need to worry about the things that made you successful as you assume the profits will just keep coming in.

In general, it is so important I think to not let the enticement of being able to make more money blind you from abandoning the general foundation on what made you successful.