So I logged into the credit card account today and apparently a service representative completed the request. However, I’m not exactly sure what they did exactly because as you can see from this note they suggested that I first try to contact them directly by phone.

Thank you for using our Mosaik MasterCard Self-Serve site to submit your request. We advise you to contact the merchant directly at 1-888-2077217 regarding this transaction. If they are unable to assist you, please call our Client Contact Centre at 1-800-263-2263 or TeleTypewriter (TTY) for the deaf or hard of hearing at 1-866-859-2089.

Essentially, it is saying phone them to try and sort it out and if that fails then I should contact the credit card company by phone. Almost makes you wonder in regards to the point in using the online form in the first place. It did make me wonder if there was any point in phoning them as by reading its cancellation policy/procedure even they indicate that it must be done online as you can see here:

As well, they also have this satisfaction guarantee of some sort that is meant for new accounts it seems and similarly they don’t seem too keen in handling cancellation requests through the phone.

Benefit of the doubt, I did phone in and sure enough a guy picked up saying that this request needs to be directed to another person and that they will phone me back. I asked politely when I should be expecting this call and he said probably Monday at the latest. Although, they do work around the clock he mentioned.

This is getting more interesting everyday I guess. This is almost making me think that there is either a lot of outsourcing of services from this company. That would explain all the delays in reply too. I could be wrong of course.

Part 1
Credit Card Chargeback BlueFur Web Hosting

As anticipated, that unauthorized credit card charge appeared on my statement for the month and so I have initiated the chargeback process using an online form which is new to me. The web hosting company is actually a local business called Bluefur web hosting who I decided to try largely due to the fact that they were a local business. But as mentioned, I have decided to use others and have no need for its services.

As mentioned, I felt that I gave them an ample mount of heads notice except it seems like they just ignored the request. As you can see here, this is a screenshot of the cancellation request I sent well over a month ago using its support ticket process that hasn’t even been touched by them it seems:

And of course, the charge got posted as you can see and it isn’t exactly just a small chunk of change:

I figured there is no point in even trying to contact them directly anymore as they even ignored the e-mail I sent them. From what I read too, this appears to be the experience of many others as well. Therefore, doing a credit card chargeback is pretty much the last resort. So I logged in to my credit card provider’s site and found the transaction dispute form:

For the most part it seems pretty straight forward with fields that you have to fill out explaining about which transaction you are disputing and why. In the reason for dispute field I just chose the “Transaction not authorized” answer as it seemed the most appropriate as all the other options were things such as double billing errors.

Afterwards, I submitted it and everything seemed like it went through. As indicated on the confirmation page, it looks like I will have to wait for up to 5 days to get a response from a representative from the credit card company.

Let’s see what from happens here. I mentioned before too that I am probably still going to have to pay that charge on the credit card bill first anyways to avoid the risk of getting charged interest from the credit card provider’s end. Unless they process everything quickly then that will be a different story.