What a surprise this was when I checked my blog comments today. As you all know, I was having trouble canceling that hosting account and had to initiate a chargeback. From the looks of it, the owner of the company replied to the post and mentioned that they have credited me back.

I thought the comment showed a lot of interesting business topics though. While maybe I interpreted it the wrong way, the comment came across to me as if he was trying to place the blame on me as to why that account wasn’t cancelled in a timely manner. In some ways I felt this way too because I specifically read a comment from another person where he felt the same was done to him.

Even if that wasn’t the case, that is one thing that is important I’d say in a customer service oriented business where it is important to try and not place the blame on the customer rather than helping them understand why the situation occurred in the first place. I am actually interested in hearing a reasoning for it as from what I read many have experienced the same. Hopefully that helps them too.

You know what the other thing I was thinking about too? Was action taken in crediting me back promptly a direct result of me contacting the company or because of the post I made in sharing my experience with others? I never actually did get a callback for the record. In general many times that is true where you will get a cold shoulder response from a business until the story is made public. Does that mean you should write about every little issue? Course not, but it’s an option I suppose.

So, glad I got my credit back. Actually, there is another service in that account that was to be renewed as well in the later months that I requested a cancellation for as well. Wouldn’t that be funny if I get charged for that in the coming months.

Past Post Reference:

Part 1
Possible Chargeback Initiation

Part 2
Credit Card Chargeback BlueFur Web Hosting

Part 3
Credit Card Chargeback BlueFur Web Hosting Part 2

Recently a site that I maintained got some simple mainstream media exposure. I was wondering where the odd spike in traffic came from initially until I researched it further. As expected too, the site generated more revenue than normal. That made me think too how capitalizing on these spurts is usually what determines if someone will consistently grow or not. Especially when it comes to a situation where you are trying to generate an income.

I guess another way of putting it is some people classify it as making sure that you keep momentum going. I would say the most common way I see on how people capitalize on it is that they try to draw a lot of attention to this such as either mentioning they were featured in a specific source or the results they have generated as a result.

People generally like following good news and success I’d say which is why when you get those opportunities it’s not a bad idea to try and capitalize it to the best of your ability. One thing though, don’t just sit there thinking the wave will continue if you simply do nothing to create more.