So I finally got my new cell phone and decided to go with Telus as they offered me a great deal as my new plan essentially cuts my old bill in half with a lot more features. It was kind of funny as all of my experiences in dealing with the customer support people on the phone were great, but going to a store vendor was a different story.

When I went to purchase the phone from this store and to activate the plan the person was trying to upsell me different items. I personally don’t mind that as he was simply doing his job. However, he then tried to mislead me on how the plan that I was offered was only valid if I bought specific things from him. He even then implied he just confirmed it with a representative from Telus as well about this stipulation. My answer was that I would simply do business elsewhere if that was the case and he immediately proceeded to process what the person on the phone offered me.

The person didn’t seem to have processed the order correctly though as the contract that he wanted me to sign seemed to have had some features missing. He told me that I would see the changes when I login to my account and not to worry. As a test, I asked him if I could check it right there on the spot and he mentioned that he wasn’t capable of accessing my account information.

Of course I knew something was wrong as the guy was really nervous after. Since I was in a hurry I just took his word for it and it seemed like he was going to wet his pants or something which I didn’t want to stick around for. Sure enough, there was an error when I checked it the day after.

Today I phoned Telus directly though and it was pretty amazing of the night and day type of service. I simply told them about the issue and they did confirm that the plan that I was enrolled in was exactly what the person in the store punched in. Without any fuss though, they gave me what was missing and then more again at no extra cost.

This reminds me how it can be very important for businesses that have resellers or distribution partners to be consistent as like this situation one bad vendor could do a lot to affect the company’s image as a whole. Everything turned out great in the end though.

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I attended the Learning Annex event with an open mind and as you all know one of my main goals was to document my experience. It was held at the Vancouver and exhibition convention centre and to my knowledge there were about 4000 to 5000 attendees. Of course, I’m sure most people attended with the assumption that they would get to see Donald Trump live as well as getting a free copy of his book “Think Big and Kick Ass in Business and Life”.

They sent a mass e-mail to all the registrants beforehand on how the first fifty people in line would get $100. Apparently the first person there was lining up as early as 2:30am. That alone kind of gave me a picture beforehand on what the overall event would be like.

The live speakers there consisted of Bob Kittell, Dr. Albert Lowry, Don Burnham, Lee Brower, Raymond Aaron and Chris Johnson. The topics ranged from making money with stocks, real estate, utilizing government grants and general motivational speeches. With the exception of Lee Brower’s keynote, for the most part the other sessions felt like an incredibly long infomercial using typical techniques to get people to buy tools and seminar packages on the spot.

Here is an example with the first session which was pitching a seminar for a product called Investools that is suppose to help people in deciding when to sell or buy stocks. At first the speaker teaches people about some very basic information about the industry in general which of course is very enlightening if you don’t already have too much knowledge of it. They then proceed to inform how lucrative it can be to get involved while showing all these testimonials from people who have been successful with it.

With that planted in people’s mind, they then show you how expensive the program would normally be apparently while using a return on investment way of thinking to further justify the price. Afterwards, they tell you how they are offering this exclusive promotion for that day only where they have decided to give it at a special discounted price and that there are limited quantities. With Investools for example, it went from $4,297 to $999 (Which was a pretty consistent final price range for most of the other products).

This would cause a frenzy of people to get up from their seats to purchase the product right away for a fear of loss. It then felt like an auction house of some sort as the person would ask people to bring out their credit cards while continuously counting down how many have been sold. I captured a quick video of it here:

There was one technique that was used by a lot of the speakers which I thought was a bit devious personally. A lot of times the speaker would use the promise of giving people something expensive or luxurious for free on the spot to play with the crowd’s emotion to get them to chant and cheer. Then at the very end they casually slip in on how you have to buy their product to qualify in getting it for free. A great example was with Raymond Aaron’s session as he made a lot of people believe that he was going to give everyone in the room a free cruise ship vacation if people show enough enthusiasm. Here is a sample of that:

Aside from the speakers, most of the other happenings revolved around giving away money and prizes such as raffles and holding a quick dance contest. There were some activities that involved people having to network and meet others. I personally thought it would have been better if there were more events like that. I did get to meet some new contacts which was nice. People were getting weary overall it seemed with the conference and the event organizers would constantly mention how Donald Trump will be there.

At around 7pm or so one of the event organizer mentions how it was time for everyone to welcome Donald Trump. The lady was presenting it as if he was going to walk in the room. A lot of people were simply looking around the room and then to a lot of people’s surprise it was simply a recording from one of his past appearances at an Annex event in New York. There were a lot of moans and sarcasm from the crowd over it initially and it almost felt like the lady was shocked over the reaction. Lucky there was no anarchy of any sort. A lot of people simply left in disappointment without even watching the recorded speech.

For the Trump speech in general, myself and a lot of others thought it was kind of humorous when you could clearly see that the video was shortened from the original length it seemed as there would often be these noticeable video transition effects. Here is some of the video for those who are interested:

In the end, I did get a free copy of the book as advertised. It was disappointing overall I thought personally and I really didn’t like how some of the speakers seemed to try to belittle the status of the attendees as a way to imply that buying their products will help change all that. Some example are how there was a generalization at times that all the people in the room had horrible credit scores and that they could help them fix that or that everyone in there were poor financially with a disappointing lifestyle. I don’t know about everyone else, but I would have preferred if it was more of a positive approach in wanting to genuinely help others. I did get to meet friendly and successful people too and so all was not lost.

I thought the best session was Lee Brower’s keynote as he seemed genuine in wanting to help/inspire people without a hidden agenda to sell a product of some sort. There was a funny blooper at the end as he wanted to give away this package of Pringles to the crowd and the lid flipped opened.

If there was an actual fee to attend the event though I could easily see how a lot of people would have been outraged over it. I think most people were disappointed overall based on the comments I heard. I personally walked away with what I intended to do which was to attend mainly for experience.

In my opinion, I think the important thing to realize before attending these types of events is that if you want to change something in your life it always starts with you changing yourself first. That way you’ll prevent yourself from buying all these things emotionally in hopes that it will be a quick fix answer in life whether it’d be personally or financially.

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Today a person was telling me about a situation where there is a person they know who seems to get by as a result of sweet talking their way into borrowing money from one person to another by using sob stories. Literally, the person apparently owes people money well over the $10,000+ mark.

The money was for irresponsible reasons too such as gambling or over spending. To make it worse, the person’s attitude and habits never changed. A lot of the lenders, who were friends and family to the person, just simply gave up it seems from even trying to ask for their money back.

Boy, do I have a story to tell about this when the time is right. I think the definite advice for this type of situation is that if you ever decide to lend the people you know a lot of money, always have some kind of documented assurance in place so that if they don’t pay you back as promised you can easily get something back from them without any fuss. You can be generous while at the same time protecting yourself as well.

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I was having a conversation with a person about his views when it comes to doing the right things in life which sometimes require that you take a hit financially. For example, if someone has just scammed you out of thousands of dollars and it looks like it could possibly cost you more at the end to pursue it even if you did win, would you do it still?

As an example, there was actually a story that happened recently where a women had a very good case against a doctor of some sort who had a reputation of not exactly being entirely professional and was actually convicted for past events. Although she really wanted to do something about it, she was told that it would be a very expensive process to do so. As a result, she didn’t go through with it as the financial risk was pretty high.

I guess it really depends on your current position in life.

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I was talking to a person before who was trying to convince me to buy some kind of life insurance. It was definitely one of those hard sell pushes and he kept emphasizing on how people are going to be in big trouble in life if something happens to them and they are not insured.

I don’t know about everyone else, but this kind of technique usually discourages me from making a purchase. It just kind of puts you in a defensive mode in wondering “what’s the catch?” type of scenario. Some reasons for this type of approach that I hear is that sometimes people just don’t realize the importance of something and so you need to approach it in these types of ways.

I personally think the educational approach is better as it helps to make the other side think more while allowing them to make genuine decisions on their own.

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