Anyone else read this story about Rogers Communication introducing a new plan to potentially get more people to use their cell phones as their home land lines as well? I know a lot of people are already using their cell phones as their primary home line to save money.

As stated on the article, you would need a high speed Internet access for this plan to work. I personally still use both as I would find it to be a little of a hassle having to charge up a cell phone to talk at home. The other reason is that I have routers at the house which sometimes interferes with the cell phone reception and using a traditional land line is the only real guarantee of reliability. In that case it still made sense to pay for a traditional phone line as well.

That is a nice thought being able to use just one phone for all from a residential point of view. I don’t think this would necessarily change the habits of people who run some sort of business activity though. Come to think of it, a lot of people I know have multiple phones/numbers for the sake organizing say work related calls, personal use and specific people for some kind of VIP contact.

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I mentioned a few days ago on how I was having problems with my cell phone while trying to pin point it as hardware or network issue. I first contacted the carrier and the person thought it was odd as it sounded like it could be a network problem and so he directed me to go to a storefront and they could do a test to confirm on the spot what the problem was. On top of that, I could apparently get a free replacement phone if necessary since I have been with them for almost five years now.

That kind of made me impressed as it seems like they were going out of their way to make sure that I was being taken care of. It was kind of a different story when I went to an actual store. Immediately, without testing the answer was that it was a phone problem and that I should just buy a new phone while signing another long-term agreement.

Just to make sure this wasn’t an isolated incident, I went to a different store and sure enough it was a similar experience. That kind of made me think that if I had to start from square one again, considering I have been with them for that long, I may as well start shopping with other carriers as well.

This also reminded me on how it is very expensive from a business perspective just to acquire one customer in that industry. But in general, the initial time or financial investment to retain a customer can be more economical than trying to directly acquire new ones.

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Just recently my cell phone service seemed to be acting weird. It started about a week ago as for some odd reason my voicemail message was deleted and was replaced by a system default message. I didn’t think too much of it as I just recorded a new greeting.

Since yesterday, it seems that there is another weird problem now as I can’t hear the caller but they can hear me. This just makes me think how so many of us have turned what was normally more of a device of convenience into an important form of contact.

For now until I figure out the problem, I guess this is going to be used as a glorified pager with voicemail options. It just feels like one of those situations where you are paying for something that you can’t use.

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