Comments on: An Interesting Credit Card Payment Story http://www.al6400.com/blog/2007/11/17/an-interesting-credit-card-payment-story/ Making, Saving and Investing Money For Business and Personal Finance Sat, 20 Mar 2010 21:09:34 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Marcie http://www.al6400.com/blog/2007/11/17/an-interesting-credit-card-payment-story/#comment-20082 Marcie Sun, 18 Nov 2007 23:23:05 +0000 http://www.al6400.com/blog/2007/11/17/an-interesting-credit-card-payment-story/#comment-20082 I'm guessing: 1. the interest charges weren't really that high, so crediting the account was worth it to make a customer happy; 2. the person really didn't know how to use credit cards - anyone who's worked in customer service will attest that sometimes people are that naive/uneducated/just plain stupid; 3. the rep just doesn't care, for whatever reason; 4. a combination of the above three. I’m guessing:

1. the interest charges weren’t really that high, so crediting the account was worth it to make a customer happy;

2. the person really didn’t know how to use credit cards – anyone who’s worked in customer service will attest that sometimes people are that naive/uneducated/just plain stupid;

3. the rep just doesn’t care, for whatever reason;

4. a combination of the above three.

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